Avaya Technical Engineer - RQ_208ITS_AUH Back to join us

» 2 to 5 years of experience in Avaya Telephony Field. »Avaya Contact Recording and Avaya Quality Monitoring (WFO)

Job Description

2 to 5 years of experience in Avaya Telephony Field.
» Bachelor's degree in Engineering or similar field is required.
» In-depth knowledge of industry best practices on Unified Communications and Networking deployments.
» High Level Product Knowledge
*  Avaya Aura Communication Manager (CM).
*  Avaya Aura Session manager (SM).
*  Avaya Aura System Manager (SMGR).
*  Avaya Session Border Controller.
*  Applicate Enablement Services.
*  Avaya Contact Recorder. 
*  Avaya Aura Conference.
*  Avaya Scopia Video Solutions.
» Knowledge on ITL process and procedure is mandate.
» Knowledge on managing tickets on ticketing tools like BMC ready is a plus.
» Good organization, coordination, and documentation necessary to maintain the service delivery and SLA.
» Strong computer skills including Microsoft Office (Word, Excel).
» Strong written, verbal and interpersonal communication skills.
» Necessary certifications on Avaya Aura® Core Components credential and Network either of Cisco, HP/Aruba.
» Having below certifications will be plus:
* Avaya Contact Recording and Avaya Quality Monitoring (WFO)
*  Avaya Video Conferencing Solutions.


Avaya, Avaya Aura

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