Enterprise Technology Solutions (ETS)

Annual Maintenance Contract

From installation to product retirement, warranty upgrades to maintenance plans and proactive care to 24x7 problem resolution, we cater to all your hardware and software support needs. 
 
Integrating our skill competencies and experience, we create a collaborative support solution to suit enterprises of all sizes and environments. Providing you with the exact hardware and software support you need, our customized support plans guarantee quick and easy solutions.
 
By providing your computer and networking equipment with the highest quality products, offering timely purchase, upgrade and deployment information and meeting changing market demands for new products and services, we offer quality support and service. 
 
Choose from:
• Standard support plans
• Customized support plans

 

Details of our Standard AMC (Annual Maintenance Contract) plan are outlined below.
 
Type Period Hours
Working hours Sun-Thu 8:00 hrs to 18:00 hrs
Holy Month of Ramadan Sun-Thu 9:00 hrs to 15:00 hrs

 

On-site response
Abu Dhabi, Dubai and Sharjah 2 Hours
Other sites in the UAE 4 Hours

 

Details of our customized plans are outlined below.

 

Type Period Hours
Working hours Sat-Thu 8:00 hrs to 18:00 hrs

 

On-site response
Option - 1 NBD (Next Business Day)
Option - 2 4 Hours
Option - 3 2 Hours

 

24x7 Coverage AMC (Annual Maintenance Contract)

 

Type Period Hours
Working hours All day 24 hours

 

On-site response
Abu Dhabi, Dubai and Sharjah 2 Hours
Other sites in the UAE 4 Hours