Dubai, UAE – February 2026: Raqmiyat, a leading system integrator and digital enabler in the Middle East, has entered into a strategic partnership with Engagely.ai, an AI technology provider focused on applied AI capabilities for banking platforms and service operations.

This partnership combines Raqmiyat’s deep industry expertise, especially in Banking & Financial Services, with Engagely.ai’s AI-powered customer experience platform, enabling enterprises across the UAE, KSA, and GCC to accelerate digital transformation with personalized, scalable, and proactive customer engagement.

Strategic Vision

Raqmiyat and Engagely.ai share a unified vision to help organizations strengthen their customer experience foundations in a meaningful and sustainable way. The partnership focuses on improving how financial institutions manage and support customer interactions—ensuring service is timely, consistent, and accessible across voice, chat, messaging, and service centres. By combining Engagely.ai’s proven engagement capabilities with Raqmiyat’s regional expertise, the two companies aim to guide institutions toward a more dependable and responsive service model that can evolve steadily as business needs grow.

Joint Market Strategy and Partnership Synergies

Raqmiyat and Engagely.ai will work together to bring practical and effective customer experience solutions to banks, government entities, and large enterprises across the GCC. Engagely.ai’s platform will form part of Raqmiyat’s broader digital transformation portfolio, expanding the range of intelligent customer engagement capabilities available to clients across the region.

This collaboration is strengthened by the complementary capabilities of both organizations. Raqmiyat contributes its strong regional presence, established banking relationships, and deep understanding of regulatory and operational requirements in the UAE and GCC. Engagely.ai brings a mature customer engagement platform adopted across multiple industries, delivering measurable improvements in service consistency, operational efficiency, and customer satisfaction.

Together, the partnership offers financial institutions and large organizations a reliable, scalable, and future-ready approach to modernizing customer interactions- supported by advanced AI technology and a delivery model that ensures long-term value.

Georgio Khachan, Vice President – Digital Payments, Raqmiyat: “We are pleased to partner with Engagely.ai at a time when banks are moving from AI strategy to real, applied use cases across contact centers, operations and service functions. Engagely’s AI capabilities, combined with Raqmiyat’s deep expertise in banking platforms and delivery, allow us to support financial institutions in applying AI where it delivers tangible value – improving operational effectiveness, strengthening service enablement, and supporting better decision-making. This partnership reinforces our focus on practical, bank-ready AI initiatives aligned with regulatory, operational, and technology realities.”

Bahaa Indary, General Manager, Raqmiyat: “Our collaboration with Engagely.ai marks an important step in advancing next-generation customer experience transformation across the GCC. As banks and financial institutions push to modernize their customer experience models and improve service accessibility across channels, the need for AI that is accurate, and operationally reliable has never been greater. Together, we are bringing a powerful combination of regional banking expertise and advanced AI capabilities that will help institutions streamline operations, gain deeper customer insights, and build CX ecosystems that are ready for the future.”

Rohit Mathur, Founder & CEO, Engagely.ai: “Partnering with Raqmiyat allows us to bring Engagely.ai’s Total-CX platform to the GCC through a trusted regional leader with deep Banking and enterprise expertise. As organizations across the region look to modernize customer engagement, this collaboration enables them to adopt AI-driven capabilities in a practical, scalable, and compliant way. Together, we aim to help businesses improve service quality, optimize operations, and deliver more consistent and meaningful customer interactions across every channel.”

About Engagely.ai

Engagely.ai is a customer experience platform that helps enterprises streamline and improve customer interactions across voice, chat, messaging, and digital channels. With over 120 enterprise customers and 150+ deployments across Banking, Insurance, Healthcare, Government, and Consumer Services, Engagely.ai enables organizations to enhance service quality through AI-assisted tools, multilingual support, and ready-to-use customer engagement models.

With a presence across the USA, UK, Singapore, UAE, and India, the company supports enterprises in improving service efficiency, reducing operational effort, and delivering consistent and intuitive customer experiences.

About Raqmiyat

Raqmiyat is a leading Digital Enabler and IT Services company, recognized for deep expertise in Banking and Financial Services (BFS) as well as other mission-critical sectors. Founded in 1983 and part of the Al Ghurair Group, the company has been enabling financial institutions across the GCC to achieve operational excellence, compliance, and innovation for more than four decades. As a trusted digital partner, Raqmiyat supports organizations by embedding innovation through advanced technologies, including AI-driven solutions and modern digital transformation frameworks.

With operations spanning the GCC—particularly the United Arab Emirates, Saudi Arabia, and India—the company combines strong local presence with offshore delivery capabilities.
Raqmiyat works with prominent banks and fintechs across the region, delivering secure, reliable, and scalable solutions that address the evolving demands of the financial landscape.
Beyond BFS, the company operates two additional business units: Technology Staffing Solutions (TSS) and Smart Business Solutions (SBS), providing workforce augmentation, enterprise solutions, and digital business applications.

Raqmiyat’s proven BFS capabilities include proprietary IP products such as Instant Payments, Fund Transfer Systems, Direct Debit Systems, Cheque Clearing, Wage Protection System, and Open Finance. These are complemented by broader offerings in payments, digital transformation, compliance, and customer experience enhancement—enabling financial institutions to stay competitive in a rapidly changing market.